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In Parts One and Two of this article we discussed the new Guidance issued by the Securities and Exchange Commission (SEC) Division of Corporation Finance that provides guidance to companies with regard to whether and how a company should disclose the impact of the risk and cost of cybersecurity incidents (both malicious and accidental) on a company.

In particular, the Guidance suggests that companies need to evaluate cyber-related risks including:

  • prior cyber incidents and the severity and frequency of those incidents;

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With cloud services now obtaining as much press as the fallout from Kim Kardashian’s wedding, it seems safe to say that clouds are likely to be in the business forecast for the foreseeable future.

A strong answer to every IT infrastructure manager’s prayers, cloud computing can provide both a scalable on-demand combination of hardware, software and services, as well as helping fulfill corporate/social mandates for becoming greener.

The people over at Carbon Disclosure Project decided to commission a study into the potential impact of cloud computing on large US businesses. Released in July 2011, the report was independently produced by Verdantix and sponsored by AT&T.

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Hot on the heels of the UK Information Commissioner’s approval of First Data’s binding corporate rules (BCRs), Viviane Reding, the Vice President of the European Commission and EU Justice Commissioner has signalled reform of the BCR scheme aimed at making BCRs even more effective. BCRs are a way of ensuring compliance with the complexities of European data protection law – they are particularly relevant to multinationals with business operations located in the EEA who need to transfer personal data to affiliates in jurisdictions outside of the EEA.

In a speech given to the International Association of Privacy Professionals’ (IAPP) inaugural Europe Data Protection Congress in Paris on 29 November 2011, Reding announced her plans as part of upcoming revisions to the EU data protection framework. Reding’s proposed reforms will be built around on 3 principles: simplification; consistent enforcement; and innovation. Above all, Reding proposes reform “compatible with small innovative companies’ endeavours to operate on a global scale” so that companies of all sizes and operating across all business models will be able to take advantage of BCRs.

Simplification. Under Reding’s proposal the BCR approval process would be streamlined with approval by one Data Protection Authority (DPA) resulting in automatic recognition by DPAs in all other member states without the need for consultation which currently operates across the 19 participating DPAs. This should help to speed up the approval process and reduce the burden on the applicant. Further, once BCRs are approved by a DPA, there would be no need for additional national authorisation prior to transfer, as is currently required in some member states (but not others, such as the UK).

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14 November 2011 saw First Data Corporation become the 11th entity to have binding corporate rules (BCRs) approved by the UK’s Information Commissioner’s Office (ICO).

First Data Corporation is a global electronic commerce and payment processing company. As a payment processor, secure handling of data is at the heart of First Data’s business. First Data has business operations in 35 countries and serves more than 6 million merchant locations, thousands of card issuers and millions of consumers worldwide. First Data is the first payment processor to have achieved BCR approval. Time will tell, but while it maintains this distinction, this may give it a significant advantage over its competitors at a time when data privacy issues, including some recent high profile data breaches and regulatory settlements, are never far from the news and the handling of personally identifiable data continues to be subject to a high level of scrutiny by regulators across the globe.

According to First Data’s Chief Executive Officer Jonathan J. Judge: “Data privacy is fundamental to the success of our business, and we’re deeply committed to protecting the information entrusted to us by our clients and employees alike. We have high standards for data privacy, and this recognition from exacting European regulators demonstrates our global leadership in data protection compliance.”

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The holiday shopping season in the U.S. started in earnest on Black Friday (or even Thursday for some stores) and online shopping celebrates today with “Cyber Monday.”

Contrary to popular belief that Black Friday is the day that retailers go from being in the “red” to being in the “black” for the year, according to Snopes.com the name Black Friday was actually coined to be a derisive term applied by police and retail workers to the day’s plethora of traffic jams and badly-behaved customers. The popularity of Cyber Monday shows that the problems of high traffic and bad behavior aren’t limited to the brick and mortar environment any more.

According to this article from eweek.com,

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Do you transfer personal data from Europe to the US? Do you use cookies on a website aimed at European customers? Do you send marketing emails to Europe? Do you otherwise “process” data in Europe? Do you really have consent to process personal data? If any of these questions strike a chord with you, then you should certainly note recent trends in the EU regarding the concept of “consent,” not least the news from Germany that Facebook is to be prosecuted (and potentially fined up to $400,000) over its facial recognition software feature and for failure to properly obtain consents.

This issue of what constitutes proper consent has been coming to the boil in 2011.

A recent Opinion published by the Article 29 Working Party (the grouping of data protection authorities from each EU state – the “Working Party”), looked again at the concept of “consent,” which, subject to certain exceptions, is required from individuals before such activities are carried out. Adopted 13 July 2011, it was aimed to provide a thorough analysis on the concept of consent as currently used in the European Data Protection Directive 95/46/EC and the e-Privacy Directive 2002/58/EC.

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In Part One of this article, we looked at the Securities and Exchange Commission (SEC) Division of Corporation Finance’s recent release – CF Disclosure Guidance: Topic No. 2 – Cybersecurity (the “Guidance”), which is intended to provide guidance to companies on whether and how to disclose the impact of the risk and cost of cybersecurity incidents (both malicious and accidental) on a company.

In Part Two we’ll look at the specific advice provided by the Guidance regarding specific reporting regulations and how it might apply to some recent cyber-incidents.

Management’s Discussion and Analysis of Financial Condition and Results of Operations

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On October 13 the Securities and Exchange Commission (SEC) Division of Corporation Finance released CF Disclosure Guidance: Topic No. 2 – Cybersecurity (the “Guidance”), which is intended to provide guidance to companies on whether and how to disclose the impact of the risk and cost of cybersecurity incidents (both malicious and accidental) on a company.

This represents a reminder that companies should think about cybersecurity and data breach incidents when deciding how to fulfill their obligations under the SEC’s existing disclosure requirements. Up to this point, the market’s focus has been on how US law requires disclosure of data breaches affecting personal information of specific types. Other security incidents only became public knowledge because of unofficial disclosures or because of their effect (e.g., a denial of service attack). Now, the SEC has made it clear that the risks associated with cyber incidents, the costs of mitigating those risks, and the consequences of a cyber incident may rise to the level of materiality that would require disclosure to investors and regulatory authorities.

Although the Guidance is not, in itself, a rule or regulation, companies who ignore such guidance may do so at their peril.

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For the past decade or so, IT organizations looking to lower delivery costs have outsourced day-to-day IT operations activities to IT suppliers who in turn send the work to low cost locations (primarily India). Typically, this is done by executing a knowledge transfer process whereby the IT suppliers capture the information needed to operate the client’s environment and then train offshore resources to do the same work. Ideally, the IT supplier also contributes processes and technology best practices and actually improves the execution of the services formerly performed by the client.

While these solutions worked to cause one-time reductions in IT costs, the savings from offshoring is declining while productivity and cost challenges require CIOs to continue to demand more. Do we simply encourage suppliers to keep chasing cheaper labor around the globe? Do suppliers use knowledge tools to keep pushing the work down to lower (cheaper) levels of staff? Neither of those options are particularly appealing. Perhaps suppliers can continue to improve their processes and execution to reduce the time and effort to deliver services. How much incremental value is that really going to deliver? Maybe a few percentage points in productivity improvement annually and maybe none after inflation.

What’s needed is a sea change. CIOs need a disruptive technology-driven solution to challenge the traditional role of human labor in running day-to-day IT operations – specifically the execution of repetitive tasks performed every day by IT resources around the globe. They need automation in IT operations.

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There’s a small, but growing, group of people that are willing to purchase their own computing devices and software required to be compatible with their Windows-based colleagues, forego most of the help provided by their employers’ IT service desks, figure out how to gain access to exposed enterprise services and pass the secrets along to others willing to march to a different drummer.

And yet, while such individuals oftentimes represent those that are most likely to develop the breakthroughs on which their businesses depend, enterprise IT’s overwhelming response has been to make it difficult for such employees to co-exist in the neighborhood.

Up until now, that’s been the collective opinion of big business and research organizations focused on such matters. But with a report just issued by David K. Johnson at Forrester (it’s US$499 for those who don’t subscribe), they have now decided that “It’s time to repeal prohibition and take decisive action.”

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