In Part 1, addressed managing and mitigating risks during the supplier selection process and in Part 2, I addressed the risks associated with contract negotiations. In this Part 3, I will discuss relationship management as a key component of successful outsourcings. Successful outsourcing requires effective contract management. While you can…
In Part 1 of Managing Risks in Outsourcing, I focused on managing and mitigating risks during the supplier selection process. I will now look at the risks associated with contract negotiations. If poorly planned and executed, the negotiation of an outsourcing contract can be a long, tiring and frustrating affair.…
Outsourcings can offer organizations significant commercial benefits but they also present challenges and risks throughout the outsourcing life-cycle for the outsourcing organization whether during the supplier selection process, in the course of contract negotiations, during the implementation and day to day operation of the outsourced services, and on exit from…
On 7 September 2011, the UK privacy watchdog, the Information Commissioner’s Office (“ICO”), published a comprehensive guide (the “Guide”) to new European laws relating to, amongst other things, the measures a public electronic communications provider (“Service Provider”) should take to protect the security of its services, including the notification to…
In Part 1 of this blog post Time to Mind Your Ps and Qs we made the case that there is limited additional opportunity in continuing to pound on “P” in the P x Q = Total Price equation and that to achieve the next breakthrough the supplier community has…
In Part 1 of this blog post (Time To Mind Your Ps and Qs), we made the case that there is limited additional opportunity in continuing to pound on “P” in the P x Q = Total Price equation, and that to achieve the next breakthrough the supplier community has…
Traditionally, the mechanism for creating value in an IT Infrastructure sourcing has been to push down hard, real hard, on price — the “P” lever. The notion is that a sourcing will result in a lower unit cost for the labor needed to manage a device or deliver a service.…
Given the great interest in “the cloud” from a business perspective, as well as Microsoft’s popularization of the concept with its “To the Cloud!” advertising campaign, it’s no wonder that many game providers are looking to the cloud as the next viable and profitable gaming platform. The cloud movement not…
With the same lack of fanfare that accompanied the April 13 release of the Reasonable Security Practices and Procedures and Sensitive Personal Information rules , today the Indian government released a clarification to those rules to address the most serious concerns arising from ambiguities in the original provisions. As we…
Suppliers of IT outsourcing services limit their responsibility for paying damages arising from the loss of customers’ sensitive data (whether or not intentionally lost by the supplier). Only a few years ago, it was commonplace in an IT outsourcing agreement for a supplier to agree to be responsible for any…