Industry 4.0 The Fourth Industrial Revolution is the term coined by Klaus Schwab, the founder and executive chairman of the World Economic Forum, to describe the fourth major industrial era since the first industrial revolution which took place in Europe and America in the 18th and 19th centuries. Industry 4.0…
Global In-House Centers (GICs) were first seen in India in the 1990s as an alternative to IT outsourcing arrangements with third-party vendors. The principal driver was labor-cost arbitrage between the United States or Europe and India. The banking, financial services and insurance industries were early adopters. In their original iteration,…
Financial Institutions may need to revise consumer contracts to remove class action waivers in preparation for a March 2018 federal rule. On July 19, the U.S. Consumer Financial Protection Bureau, the federal regulator for a sweeping range of depository and non-depository consumer financial services companies (including the largest of U.S.…
Recently, governments and rule-making bodies across Europe, the UK and globally, appear to be paying increasing attention to the need for the development of legislative and regulatory frameworks in the expanding field of artificial intelligence (AI) and robotics. With the growing use of these technologies across a wide range of…
Should what goes out come back in? In a recent guest blog for MRO-Network.com the bringing back in-house of functions that have previously been outsourced. From regaining control of business-critical functions to increased flexibility and simplified purchasing, Mike and Caron examine the benefits and challenges of returning functions to the fold.…
These days it seems every supplier’s infrastructure pitch book is full of the virtues and potential benefits of their drive toward automation, the objective being to get the same work done for less. What’s not clear is whether the supplier will actually be able to achieve what they promise or…
On 24 June, the UK’s National Outsourcing Association hosted its annual symposium in London. This is one of the best attended and most prestigious sourcing industry events in the UK, and is well attended by suppliers, customers and advisors. Pillsbury sponsored this year’s event, and hosted a breakout session on…
As the range of technology employed by the UK’s leading banks widens, the balance between cost-effectiveness and manageability of solutions becomes increasingly difficult to strike. Background The banking sector in the UK has grown significantly through acquisition and amalgamation. The result is a market dominated by banking groups, which have…
The Internet of Things (IoT), whereby miniature computers are embedded into objects and devices and connected via the internet using wireless technology, offers many advantages, such as smart thermostats which have the ability to remotely monitor and adjust your heating at home, and medical devices / apps which are used…
Innovation is prized in the growing space of the Internet of Things. But an innovative product design is not enough, and potential pitfalls abound. As demonstrated in a report published by the Federal Trade Commission, privacy and security need to be at the forefront of developers’ minds. Here are five…